Volvo Construction Equipment launched its SmartCare, a customer support program that comes in three options – SmartCare Basic, SmartCare Plus and SmartCare Complete. According to Volvo, each option is customizable with customer service agreements and includes a wide range of support options to suit its customers’ needs.
The company’s SmartCare Basic program comes standard with a broad range of Volvo Machines and includes Volvo Care regularly scheduled on-site visits from certified Volvo technicians. In addition, the basic program comes with a six-year subscription to Volvo CareTrack telematics, which provides operators with remote access to a variety of machine data, including fuel consumption, idle time, machine location, fluid levels and service alerts.
The SmartCare Plus program includes all the perks of SmartCare Basic, but also includes a lifetime frame and structure warranty, dealer-provided report analysis using a Machine Tracking Information System, a customizable Customer Support Agreement and Volvo oil analysis.
Finally, the SmartCare Complete program includes the benefits of SmartCare Plus, as well as a three-year bumper-to-bumper full machine warranty, ActiveCare dealer-supported machine monitoring services, operator training and Volvo Uptime.
“Owners and fleet managers are faced with creating a healthy bottom line every day, but the amount of data and fluctuating factors that impact that bottom line can sometimes prove to be overwhelming,” says Jim Bretz, director of service solutions at Volvo CE. “With SmartCare, our dealers can help simplify fleet management by evaluating machine and operator data, and providing corresponding recommendations for maintenance and operations that can positively impact the customer’s bottom line, increase uptime, and allow the customer more time to focus on their jobs and clients.”
