John Deere launched a digital tool designed to enhance how equipment owners use, maintain, diagnose, repair and protect their equipment.
The tool, Operations Center PRO Service, delivers new support capabilities for both connected and non-connected machines across John Deere’s agriculture, turf, construction and forestry equipment portfolio, according to the company. Features include the ability to install software when replacing electronic components or controllers, also known as reprogramming.
Operations Center PRO Service adds to the suite of existing digital support tools available to John Deere equipment owners – including the John Deere Operations Center, Equipment Mobile and shop.deere.com. Deere says the increased functionality of Operations Center PRO Service replaces John Deere Customer Service Advisor, which will be phased out over the next year.
“The launch of Operations Center PRO Service is a significant milestone that adds to John Deere’s existing tools, and it reaffirms our longstanding commitment to empowering customers to choose how they repair their equipment,” says Denver Caldwell, vice president of aftermarket and customer Support at John Deere. “Importantly, our development of these tools reaffirms John Deere’s support of customer self-repair. We view continuously enhancing self-repair as consistent with our mission to ensure John Deere customers have the best machine ownership experience possible.”
In addition to equipment owners, a local service provider can also use Operations Center PRO Service. With a John Deere equipment owner’s permission, independent providers can gain access to diagnostic and repair information to support the equipment owner’s needs.
“Our message to our customers is clear,” Caldwell says. “Whether you want the support of your professionally trained and trusted John Deere dealer, to work with another local service provider, or to fix your machine yourself, we’ve created additional capabilities for you to choose the option that best fits your needs.”
How it works
Operations Center PRO Service is based on foundational capabilities that are available upon purchasing John Deere equipment through the Operations Center Service Overview and Equipment Mobile app. These offerings include operator’s manuals, active and stored diagnostic trouble codes, secure software updates, JDLink information and warranty information.
The new Operations Center PRO Service delivers digital repair content filtered by year and model number, providing users with additional relevant machine information to help troubleshoot, diagnose and repair their equipment. It’s designed to be intuitive and deliver actionable support in real-time.
Specific features now brought together in a single customer interface include machine health insights and diagnostic trouble codes, pin-specific machine content, software reprogramming for John Deere controllers, diagnostic readings and recordings, interactive diagnostic tests, and calibrations.
Equipment owners can access Operations Center PRO Service through the John Deere Operations Center. Once connected to the platform, owners will add their equipment into their account using the machine’s serial number. Certain interactive tests, calibrations and reprogramming limitations will exist at initial release. John Deere will deliver additional capabilities in future updates.
Operations Center PRO Service is available to John Deere customers in the U.S. and Canada.
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