IRock Crushers promoted Joe “JJ” Jenkins to technical support service manager.
According to IRock, Jenkins has delivered responsive product and support solutions to its dealers and end users for the past four years. IRock says Jenkins is viewed as the “go-to” for troubleshooting and identifying the root cause of complex electrical and hydraulic issues that can plague in-field operations.
“I’m excited and honored to step into this new role,” Jenkins says. “Providing next-level support to our customers remains a top priority for IRock, and it will remain the top priority for me.”
In the new role, Jenkins will lead IRock’s technical support team and continue to work with dealers and end users to facilitate OEM guidance during any unexpected or unique issues. Jenkins will work with customers to collect, analyze and incorporate their feedback to enhance product development endeavors.
“JJ’s exceptional talent is crucial to IRock’s ongoing and future success,” says Howard Malhado, director of product support at IRock. “His strong work ethic, meticulous approach and technical expertise are valuable assets that will shine through as he takes on these additional responsibilities.”
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